• Optimize battery life for the iphone from hardware all the way up through the interface
• Work with hardware schematics and the hardware engineers to understand power usage
• Work with other software enginners to find and resolve issues relating to power usage
• Run regular tests on software and hardware builds to check battery life expectations are met
• Develop and refine scripts and software to aid in testing and to improve the power performance of the iphone

• Develop a system to track info about employees; such as sales statistics, written and verbal warnings, timecard data, attendance issues, etc
• System to be developed in Java, data stored in MySQL, and authentication using LDAP
• Maintain data integrity, and train users
• Track and resolve bugs and usability issues

• Resolve customer service issues
• Train and mentor the Mac Genius Team
• Analyze reports and work flows to suggest improvements to senior management
• Handle day-to-day employee issues, discipline and tasks

• Customer technical support
• Troubleshoot and repair for computers and accessories
• General sales

• Maintain, repair, update and implement server hardware, operating system, and relevant backup systems
• Setup and keep domain (AK-Creations.com) assets current
• Consult and support web designer in implementing web site technology

• Started and managed the computer service center (initially Apple only, later PC & Apple)
• Buyer for Apple products, and service related items
• Apple related technical resource for Bookstore and UofArizona Campus at large

• Scheduling floor and task coverage
• Oversee day to day tasks of student workers
• Assist in hiring process and quarterly reviews
• Assist management where needed

• Update existing and design new databases
• Train staff on use of database system
• Maintain the software and hardware of the server

• Maintain and create price books for computer store
• Create advertisements and signage
• Assist web designer where needed

• Assist customers make purchase decisions
• Basic technical support for items sold in store

• Set up computer systems and networks
• Help clients purchase new hardware and software
• Debug existing and design new databases
• General tech support and troubleshooting (Mac & Windows)